Terms and Conditions

As a valued patient at Royal home Care, you and your family shall have the following rights.

 You are requested to fully understand and practise all your rights. If, for any reason, you are unable to understand them, please contact our customer service manager for any help including providing an interpreter (if required).

  1. Receive impartial care and respect for your personal values and beliefs from all staff without discrimination, according to DHA's rules and regulations.
  2. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your condition and/or illness and/or injury.
  3. Receive immediate care in emergency cases.
  4. Know the identity (Name & Specialty) of the physician responsible for your care.
  5. Receive comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to the treatment and expected results of ignoring the treatment in a simple, comprehensible manner.
  6. Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.
  7. You have the right to have a person of one’s own gender present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed
  8. Give your written General Consent for treatment upon admission to the hospital/specialized center.
  9. Give your written informed consent before any surgery, minimally-invasive procedure, anesthesia, transfusion of blood and blood products, or any other medical procedures that entail your written consent (according to DHA's rules and regulations) after receiving all information that you may need. This must include the procedure benefits, available alternatives and all possible risks.
  10. Participate in your care decision-making. Royal Home Care encourages patients, parents or legal guardians to participate in planning and implementing the treatment with nurses and physicians.
  11. Obtain a medical report and a copy of medical test results from the Medical Records Section (upon your request), for which the hospital will charge you as per DHA's rules and regulations.
  12. Expect privacy during the performance of all examinations, procedures, and treatment at the hospital/specialized center, and Royal Home care to maintain the confidentiality of all your information.
  13. Choose the treating team doctor (upon availability and upon operational needs).
  14. If you happen to refuse the treatment, the treating doctor must inform you of the medical consequences of the same. You shall then, accordingly sign a form with your decision.
  15. You have the right to refuse examination or follow-up of your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, they must have your prior permission to attend your case discussion, examination and treatment.
  16. Be protected during your treatment from any physical, verbal or psychological assault.
  17. Receive information from the treating doctor (in case you would like to donate any body organ) about the donation process, which includes advantages and potential disadvantages (if any).
  18. Have a family member or guardian as an escort, depending on your availability, and your health status, as per DHA's rules and regulations. However, due to medical reasons, certain units don't allow this.
  19. Receive a complete explanation of causes and/or reasons in case you are transferred to another care center, consequent obligations (financial and administrative, if any) and alternatives. The hospital/specialized center management will then make all the necessary arrangements to obtain the alternate medical center’s approval to receive the referred patient before starting the transfer process.
  20. Receive, upon your request, an itemized bill explaining all charges (regardless) paid by yourself or by other sources.
  21. Complain, suggest and comment on services to a customer service manager or via the following mediums.
    • In-person – verbal
    • In-person – written
    • Website
    • Call Centre (Royal Home Care )
    • IPADs placed in the units
    • Duty Manager Signage in the units
    • Post-discharge calls
    • Mood-O-Meter
  22. Regular feedback shall be taken to determine the levels of satisfaction of complainants with the complaints-handling process. Detailed feedback of the complainant is taken for resolution of the same.
  23. All queries/concerns are acknowledged within 24 hrs and communication of the resolution, within 5 working days.
  24. View your medical record under the supervision of the treating doctor or medical team staff, according to DHA's rules and regulations.
  25. You have the right to get appropriate assessment and management of pain through well-known therapies and get all the necessary information in this regard.
  26. In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you of all the related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.
  27. If you are asked to participate in a medical research, you have the right to give a written consent or refuse. You also have the right to end your participation at any time for any reason. This will not compromise the quality of medical services provided to you.
  28. Royal Home care is committed to providing terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA's regulations.
  29. Get a second opinion on normal charges within or outside the hospital/centre without fear of compromise to your care.
  30. To express spiritual/religious/cultural beliefs, provided they do not interfere in hospital safety/privacy/operations. These will be considered by the hospital.
  31. Full disclosure of the cost of health services and information related to all the services provided by the facility.

 

 As a valued patient at Royal Home Care , you and your family have the following responsibilities:

  1. Respect the hospital's/center’s rules and regulations including the terms of visiting hours, foods instructions, smoking, etc.,
  2. Show consideration for others and deal with other patients and staff with respect.
  3. Respect the privacy and comfort of other patients.
  4. Provide complete and accurate information about present complaints, past illnesses, previous hospitalization, treatments and any known drug allergy.
  5. Follow the treating doctor's instructions.
  6. Take responsibility for refusing or not following the treatment plan, after being informed about the potential consequences of this decision.
  7. Avoid delay in taking an appointment from the Appointment Office/Medical Records Section, as soon as it is requested by the doctor.
  8. Attend the appointment on time. If you want to cancel it, inform the Appointment Office, at least 48 hours in advance.
  9. Respect the priority given to emergency cases.
  10. Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene etc.
  11. Choose overnight companions according to the regulations of the ward.
  12. Mentally imbalanced patients must always be accompanied by a family member or a guardian.
  13. Ensure that financial obligations due for DHA are fulfilled promptly (if any).
  14. Provide requested samples and attend medical your check-up on time.
  15. Avoid bringing valuable personal belongings to the hospital/specialized center. The hospital/specialized center will not be held responsible for loss of/damage to such belongings. However; in emergency cases, you must notify nurses and give them these valuables in the presence of the hospital’s/specialized center’s security staff against duly special forms. You must keep a copy of this form and verify the recipient's official identity. The hospital/specialized center management is not responsible for any consequences resulting from non-adherence to the above instructions.

As a valued patient at Royal home Care, you and your family shall have the following rights.

 You are requested to fully understand and practice all your rights. If, for any reason, you are unable to understand them, please contact our customer service manager for any help including providing an interpreter (if required).

  1. Receive impartial care and respect for your personal values and beliefs from all staff without discrimination, according to DHA's rules and regulations.
  2. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your condition and/or illness and/or injury.
  3. Receive immediate care in emergency cases.
  4. Know the identity (Name & Specialty) of the physician responsible for your care.
  5. Receive comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to the treatment and expected results of ignoring the treatment in a simple, comprehensible manner.
  6. Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.
  7. You have the right to have a person of one’s own gender present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed
  8. Give your written General Consent for treatment upon admission to the hospital/specialized center.
  9. Give your written informed consent before any surgery, minimally-invasive procedure, anesthesia, transfusion of blood and blood products, or any other medical procedures that entail your written consent (according to DHA's rules and regulations) after receiving all information that you may need. This must include the procedure benefits, available alternatives and all possible risks.
  10. Participate in your care decision-making. Royal Home Care encourages patients, parents or legal guardians to participate in planning and implementing the treatment with nurses and physicians.
  11. Obtain a medical report and a copy of medical test results from the Medical Records Section (upon your request), for which the hospital will charge you as per DHA's rules and regulations.
  12. Expect privacy during the performance of all examinations, procedures, and treatment at the hospital/specialized center, and Royal Home care to maintain the confidentiality of all your information.
  13. Choose the treating team doctor (upon availability and upon operational needs).
  14. If you happen to refuse the treatment, the treating doctor must inform you of the  medical consequences of the same. You shall then, accordingly sign a form with your decision.
  15. You have the right to refuse examination or follow-up of your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, they must have your prior permission to attend your case discussion, examination and treatment.
  16. Be protected during your treatment from any physical, verbal or psychological assault.
  17. Receive information from the treating doctor (in case you would like to donate any body organ) about the donation process, which includes advantages and potential disadvantages (if any).
  18. Have a family member or guardian as an escort, depending on your availability, and your health status, as per DHA's rules and regulations. However, due to medical reasons, certain units don't allow this.
  19. Receive a complete explanation of causes and/or reasons in case you are transferred to another care center, consequent obligations (financial and administrative, if any) and alternatives. The hospital/specialized center management will then make all the necessary arrangements to obtain the alternate medical center’s approval to receive the referred patient before starting the transfer process.
  20. Receive, upon your request, an itemized bill explaining all charges (regardless) paid by yourself or by other sources.
  21. Complain, suggest and comment on services to a customer service manager or via the following mediums.
    • In person – verbal
    • In person – written
    • Website
    • Call Centre (Royal Home Care )
    • IPADs placed in the units
    • Duty Manager Signage in the units
    • Post-discharge calls
    • Mood-O-Meter
  22. Regular feedback shall be taken to determine the levels of satisfaction of complainants with the complaints-handling process. Detailed feedback of the complainant is taken for resolution of the same.
  23. All queries/concerns are acknowledged within 24 hrs and communication of the resolution, within 5 working days.
  24. View your medical record under the supervision of the treating doctor or medical team staff, according to DHA's rules and regulations.
  25. You have the right to get appropriate assessment and management of pain through well-known therapies and get all the necessary information in this regard.
  26. In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you of all the related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.
  27. If you are asked to participate in a medical research, you have the right to give a written consent or refuse. You also have the right to end your participation at any time for any reason. This will not compromise the quality of medical services provided to you.
  28. Royal Home care is committed to providing terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA's regulations.
  29. Get a second opinion on normal charges within or outside the hospital/centre without fear of compromise to your care.
  30. To express spiritual/religious/cultural beliefs, provided they do not interfere in hospital safety/privacy/operations. These will be considered by the hospital.
  31. Full disclosure of the cost of health services and information related to all the services provided by the facility.

 

 As a valued patient at Royal Home Care , you and your family have the following responsibilities:

  1. Respect the hospital's/center’s rules and regulations including the terms of visiting hours, foods instructions, smoking, etc.,
  2. Show consideration for others and deal with other patients and staff with respect.
  3. Respect the privacy and comfort of other patients.
  4. Provide complete and accurate information about present complaints, past illnesses, previous hospitalization, treatments and any known drug allergy.
  5. Follow the treating doctor's instructions.
  6. Take responsibility for refusing or not following the treatment plan, after being informed about the potential consequences of this decision.
  7. Avoid delay in taking an appointment from the Appointment Office/Medical Records Section, as soon as it is requested by the doctor.
  8. Attend the appointment on time. If you want to cancel it, inform the Appointment Office, at least 48 hours in advance.
  9. Respect the priority given to emergency cases.
  10. Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene etc.
  11. Choose overnight companions according to the regulations of the ward.
  12. Mentally imbalanced patients must always be accompanied by a family member or a guardian.
  13. Ensure that financial obligations due for DHA are fulfilled promptly (if any).
  14. Provide requested samples and attend medical your check-up on time.
  15. Avoid bringing valuable personal belongings to the hospital/specialized center. The hospital/specialized center will not be held responsible for loss of/damage to such belongings. However; in emergency cases, you must notify nurses and give them these valuables in the presence of the hospital’s/specialized center’s security staff against duly special forms. You must keep a copy of this form and verify the recipient's official identity. The hospital/specialized center management is not responsible for any consequences resulting from non-adherence to the above instructions.

 

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